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$80.6 Billion Lost Annually to Frontline Friction, New Study Finds

A new report from employee experience platform Unily and digital signage provider Screencloud has quantified what many enterprises have long suspected: poor communication with frontline staff is an expensive problem. The research, released on September 10, estimates that “frontline friction” costs businesses a staggering US$80.6 billion annually. The study, “Disconnected and Disengaged: The Economic Cost …